Updated on September 10th, 2021
This cancelation policy applies for individual bookings (1) and replaces all earlier versions.
Regardless of the booking date and stay, guests who booked a fully refundable or modifiable rate may cancel or modify their booking up to 6pm the day of arrival (2).
Special terms and conditions
In regions particularly affected by travel restrictions, the measures issued by each country shall replace the overall commercial policy above*.
These measures may apply to guests who have booked via a travel agency, online booking platform or another third-party channel.
Nevertheless, we encourage our hotels to redirect their guests to the booking entity concerned for any request to modify or cancel a stay.